FAQs

Complete the change of details form and email the form together with the required FICA documents to yeboyethu@jseinvestorservices.co.za. You will receive an email / SMS notifying you that your details have been updated.

Supporting FICA documents to be submitted with change of details form for individuals:

• A selfie (photo of yourself) holding your green bar coded South African ID Book or a valid Passport (for foreign nationals) / alternatively a copy certified by a Commissioner of Oaths.
• A copy of a service bill, not older than three months old. Refer below for a list of acceptable service bills.
• A bank confirmation letter with an e-stamp which is available for download on your banking application; or a bank statement; or a physical bank confirmation letter issued and stamped by the branch (not older than three months old).

No third-party bank accounts are permitted - the bank account must be in the name of the shareholder

FICA requirements for minors; deceased estates; companies, unincorporated entities, can be found here

Once the change of details form together with the relevant FICA documents have been submitted, the changes will be affected within two to three business days. You will receive an email / SMS once your account has been updated.

You will receive an email once your account has been updated. If there are any supporting documentation required, or documents are invalid, you will be notified accordingly.

Contact the call centre at 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone) to enquire about your outstanding dividends. If your details have changed, please download the change of details forms here.

Trading is the process whereby the shareholders of YeboYethu buy or sell their shares on the Johannesburg Stock Exchange (JSE).

Existing and potential shareholders can:

• Register to trade through the Online Trading Platform.
• Apply to become BEE verified in order to trade shares via the Own-Broker Trading Process.
• New potential shareholders need to complete the new applicant process.

You can buy or sell shares via the Online Trading Platform that we have made available to our shareholders through https://yeboyethu.jseinvestorservicescsdp.co.za or by contacting the call centre at 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone).

Rigorous verification processes are in place to ensure that only qualifying Black people and Black groups are in the scheme.

• African, Coloured or Indian persons who are natural persons and who are citizens of the Republic by birth or descent;
• Only Black South African groups;
• People who are citizens of the Republic by naturalisation before 27 April 1994; and
• People who became citizens of the Republic after 27 April 1994, but who, except for the Apartheid policy, would have been entitled to acquire citizenship by naturalisation prior to that date.

• For existing shareholders, you may access the trading platform through https://yeboyethu.jseinvestorservicescsdp.co.za or by contacting the call centre at 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone).
• If you are not a shareholder, you need to apply before you are able to buy shares;
• It is important to note that in order to trade you must be FICA verified. Certain FICA and BEE documentation may be required. These include:
  • A selfie (photo of yourself) holding your green bar-coded South African ID Book or Smartcard ID (both sides) or valid Passport (for foreign nationals) / alternatively a copy certified by a Commissioner of Oaths.
  • A copy of a service bill not older than three months. Refer below for a list of acceptable service bills.
  • A bank confirmation letter with an e-stamp which is available for download on your banking application; or a bank statement; or a physical bank confirmation letter issued and stamped by the branch (not older than three months)
  • Note: No third-party bank accounts are permitted - the bank account must be in the name of the shareholder
• You also need to accept the Custody Mandate and Trading Terms and Conditions;
• A trading account will then be opened.
• When the required documents (as listed above) have been submitted, the details in the documents will be verified. Only after the verification process will the account be enabled for trading, and then you can deposit money if you want to buy shares.

JSE trading hours are weekdays between 09:00 and 17:00 excluding public holidays. The call centre operating hours are between 08:00 and 17:00 excluding public holidays. Shareholders can only place buy bids and sell offers during JSE trading hours.

Go to https://yeboyethu.jseinvestorservicescsdp.co.za and log in using your username, one-time PIN and password. If you have not registered to use the platform previously, please navigate to the "Register" icon and enter your ID number and shareholder number in order to register your account.

Click "Forgotten Password" icon on the Online Trading Platform at https://yeboyethu.jseinvestorservicescsdp.co.za or contact the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone) and ask one of the agents to reset your password for you. You will be sent a new temporary password via SMS or email and will be required to complete the process to reset your password.

Click on the "Forgotten Username" icon on the Online Trading Platform at https://yeboyethu.jseinvestorservicescsdp.co.za or contact the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone) and ask one of the agents to reset your username for you. You will be sent a new temporary username via email and will be required to complete the process to reset your username.

Contact the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone) and ask one of the agents to provide you with your shareholder number. You will be asked some security questions before you are provided with the shareholder number.

Contact the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone) to update your cell phone number and reset your password. Should your cellphone number or email have changed, please complete a change of details form and submit with a copy of your ID to yeboyethu@jseinvestorservices.co.za

Go to https://yeboyethu.jseinvestorservicescsdp.co.za enter your details and login. Go to the "Reset Password" icon on the top toolbar. At the change password section, you will be requested to enter the old password first before changing to the new password.

GTC duration means orders that have an expiry date set to the maximum number of calendar days allowed as defined by the relevant exchange from time to time (currently 90 days).

GTD duration means orders that have a specific expiry date set to the order.

Pending trade instructions remain in the JSE central order book for a maximum of 90 days or less depending on what you stipulated at the time it was submitted. You can re-submit a trade request, either via the Online Trading Platform https://yeboyethu.jseinvestorservicescsdp.co.za or via the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone), if you wish to do so. The alternative is to do nothing if you no longer wish to sell or buy shares at the moment.

You can speak to any of the consultants via the telephone 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone). Alternatively, you can email a consultant at yeboyethu@jseinvestorservices.co.za and they will endeavour to respond in the quickest possible time.

You will receive an SMS notifying you that your trade has been matched.

The trading cost on a buy or sell transaction is 0.35% of the value of the trade (excl. VAT), subject to a minimum transaction cost of R115 (excl. VAT) up to a trade value of R40 000 per day*. If your buying value is more than R40 000 the transaction costs are R115 + (0.35% of amount above R40 000) + 15% VAT + 0.25% Securities Transfer Tax (STT). The fees charged are for the provision of the Standard Trading Process.

Example 1 – when the transaction fee is above the minimum of R115

If BUYER X buys 1000 shares from SELLER Y for R50 per share, the Matched Price is R50 000.

BUYER X must pay:

SELLER Y must pay:

Example 2 – The minimum transaction fee applies (R115)

If BUYER Z buys 50 shares from SELLER W for R50 per share, the Matched Price is R2 500.

BUYER Z must pay:

SELLER W must pay:

* The trading cost on a buy or sell transaction is 0.35% of the value of the trade (excl. VAT), subject to a minimum transaction cost of R115 (excl. VAT) to trade value of R40 000

Important to note that in the case of partially executed transactions, a minimum transaction fee will be levied at end of day. Additional transaction fees will be levied when the order is executed over multiple days.

Administration costs on each buy transaction is 0.35% of the value of the trade subject to a minimum of R115.00 to trade value of R40 000 (i.e. R115.00 per transactions for that day) plus 0.35% of the value of the transaction above R40 000 per day. STT at 0.25% of the value of the trade.

Buyers will pay STT at 0.25% of the value of the trade before the shares are transferred into your own name. This will occur automatically as part of the buying process.

Sellers are liable to pay tax on the gain they make, and this is subject to capital gains tax or income tax depending on the seller's tax position. YeboYethu is not a tax adviser so you should seek tax advice in your personal capacity. Tax will NOT be deducted automatically as part of the selling process.

Please contact the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone) or email yeboyethu@jseinvestorservices.co.za to obtain the bank details to deposit money into the Custody bank account. Bank account details will only be provided to current shareholders and approved applicants.

Only cash and EFT deposits are permitted. Please use your shareholder number as reference.

Deposits take two to three business days to reflect on your trading account cash balance. Once the funds have been allocated to your trading account you will be notified via SMS and will able to submit your buy order via the Online Trading Platform https://yeboyethu.jseinvestorservicescsdp.co.za or the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone)

If you do not use just your shareholder number as a reference, the funds will not be allocated automatically.

Deposits takes two to three working days to appear on your trading account cash balance. Once the funds have been allocated to your trading account you will be notified via SMS and will able to submit your buy order either via the Online Trading Platform at https://yeboyethu.jseinvestorservicescsdp.co.za or via the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone).

If you did not use your shareholder number as a beneficiary reference, then your cash cannot be timeously allocated to your trading account. In this case, please email proof of deposit with a copy of your ID to yeboyethu@jseinvestorservices.co.za and put your shareholder number in the subject heading. The deposit will then be allocated to your trading account and you will be notified of same.

The Online Trading Platform places willing buyers and willing sellers’ orders in the JSE central order book. If there is a buyer and seller that meet at the same price, then the trade will be executed by the JSE central order book and this transaction is reported back to the shareholder.

Any buy or sell order has a default expiration period of 90 days, which you can shorten upon order entry. If the JSE central order book does not find a matching shareholder to transact with, then the order will simply be cancelled after the entered expiration period (default of 90 days). This means that the shares will still be yours if you entered a "sell order", or the money will still be yours if you entered a "buy order". You may place a new order to trade in the market once the order has expired.

If you've deposited money into your trading account, you can place an order to buy shares. Your trading account will be reduced by the transaction value. If your sell order matches, then the proceeds can either be paid to your nominated bank account on JSE settlement date or be paid into your trading account.

You will receive an SMS notifying you that your trade has been matched

All orders are matched in terms of JSE rules for matching.

Login to your trading account at https://yeboyethu.jseinvestorservicescsdp.co.za and go to "Orders" and right click "cancel any pending orders". If you want to use the call centre, then contact the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone) to request a cancellation. Any partial matches that have occurred prior to the cancellation cannot be reversed as the transactions have already been processed.

You cannot adjust the price on an existing order. Please cancel the existing order and enter a new order at your new price. Any partial matches that have occurred prior to the cancellation cannot be reversed as the transactions have already been processed.

Yes, the resubmitted order will be treated as a separate transaction and a transaction fee will apply.

Interest on cash positive balances: 2% p.a. on positive cash balance in transaction platform account.

This is an open market and the market price is determined by what the sellers and buyers in the market are willing to sell their shares at and buy shares for, respectively

YeboYethu and its agents cannot provide investment advice. You should seek investment advice from an appropriately licensed financial adviser if required in this regard. We merely facilitate the trading process. However, shareholders have access to the following information on the Online Trading Platform or via the call centre to help with price setting:

• The previous traded share price.
• The previous closing share price.
• Bid and offer price and Bid and ask volume.

Please note that JSE data is delayed by 15 minutes. Data supplied by IRESS and all prices quoted are in ZAC (South African Cents).

Fifteen-minute delayed JSE market data and information is available on the Online Trading Platform through https://yeboyethu.jseinvestorservicescsdp.co.za at all times or you can contact the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone) during trading hours.

There is no minimum number of shares that you can buy or sell as well as no maximum number that you can buy or sell.

You can expect to receive the money in your bank account three to five working days after your sell order has been executed (three business days after matching by JSE) and you have received an SMS or email notifying you of this. If you have opted to keep your sale proceeds in your trading account, you will not be paid out automatically.

Yes, the seller can choose to keep the proceeds in his trading account for future use. You can request a withdrawal at any time either via the Online Transaction Platform at https://yeboyethu.jseinvestorservicescsdp.co.za or via the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone).

You can request a withdrawal at any time either via the Online Trading Platform at https://yeboyethu.jseinvestorservicescsdp.co.za or via the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone).

You can expect to receive the money in your bank account three to five days after your withdrawal request.

Complete the Transfers Process and email to yeboyethu@jseinvestorservices.co.za. Contact the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone) if you require assistance with this process.

Contact the call centre on 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone). Your relative's estate will be permitted to transfer their shares to an eligible Black Person or Black Group in terms of the YeboYethu memorandum of incorporation and the Transfer Process or the shares may be sold through https://yeboyethu.jseinvestorservicescsdp.co.za or by calling the YeboYethu call centre at 011 581 7850 (standard call rates apply) or 082 241 0001 (Toll-free from your Vodacom cellphone).